Best CWILL (Trustoo) Product Reviews alternatives reviewed in 2026

Short answer: The right pick comes down to what's going wrong on CWILL. Choose Vitals, at $29.99/month, when you'd like the same price as CWILL's Pro plan to pay for 40+ apps instead of one. Choose Judge.me when you need a free plan that shows every review, with a flat $15/month plan above it. Choose Rivyo, from $9/month, when you sell on Shopify Plus, because its $19/month plan adds checkout reviews with no order limit. Choose Okendo, from $19/month, when loyalty and quizzes belong in the same account as your reviews.

CWILL, which many merchants still know as Trustoo, is a product reviews app with nearly 1,600 App Store reviews that collects photo and video reviews by email, WhatsApp and QR code, then translates and summarises them. But its 2 most common problems hit the core of the job: review request emails that don't go out, and widgets that don't load properly on some stores.

A reviews app that doesn't send requests stops collecting reviews, so I tested 7 CWILL alternatives on my own store. You'll see what each one does better, what it costs as of November 2026 and what you'd leave behind on CWILL.

Why do merchants look for a CWILL alternative?

Review requests that never reach customers come up most. Price rarely does, because CWILL doesn't charge by orders.

The request emails stop. In recent reviews from November 2025 to February 2026, merchants say no requests went out for months on a paid plan, some landed in spam and one custom domain stopped sending after a DNS change from support. CWILL replied that one delay came from trigger settings. Moving won't guarantee delivery, because Okendo and Ryviu have similar reports. Judge.me shows each request's send status on its free plan, and I didn't find a send report on Vitals.

Widgets break or load slowly. One merchant said reviews didn't show on mobile, another saw product page sections change places, and a third said iOS photo uploads failed in customer accounts. In August 2026, one reviewer measured the script at about 780KB and blamed it for a slower store. Vitals loads its reviews from the same single script as its 40+ other apps, but Rivyo, Ryviu and Fera all have display bug reports of their own.

Support quality varies. Reviewers from November 2025 to April 2026 say they waited more than 24 hours at busy times or got different instructions from each agent, and one had no answer within an hour in September 2026. However, recent reviewers also name agents who fixed things in their store, and a named account manager answers complaints with follow-up emails. Judge.me offers human chat around the clock on every plan, while Ryviu's team doesn't work weekends.

These come from 30 of CWILL's 1,587 reviews, so most merchants don't report them.

Which CWILL alternatives made my shortlist?

I selected apps that collect and show product reviews like CWILL does, with a rating of 4.8 or higher and a merchant review written in the last 12 months.These 7 alternatives made my shortlist:

1. Vitals: product reviews and 40+ other apps at CWILL Pro's price
2. Fera: 2 months to test, plus Etsy and Google review imports
3. Ryviu: marketplace imports and Q&A from $6.99/month
4. Judge.me: every review shown on a free plan
5. Okendo: loyalty, quizzes and surveys beside your reviews
6. Yotpo: Google Seller Rating and Walmart sync
7. Rivyo: checkout reviews for Plus stores at $19/month

This table shows each app's rating, starting price and what sets its price, with CWILL first as the baseline:

Prices as of November 2026. Developers update their prices, so confirm each one on the listing before you decide.

When you want to keep a price that ignores your order count, as CWILL's does, compare Vitals, Judge.me and Ryviu.

How did I review these CWILL alternatives?

Each app went onto my test store, and I read its App Store listing, all its plans and its newest and lowest-rated merchant reviews. CWILL was my baseline for every comparison.

For each app, I checked:

• Request channels: whether it asks by email, SMS, WhatsApp, push or QR code
• Request reliability: what merchants say about requests that didn't send
• Widgets: where reviews appear, such as product pages, collections, checkout and customer accounts
• Imports: which marketplaces and apps it brings reviews in from
• AI features: whether it writes summaries, drafts replies or moderates
• Integrations: which email, loyalty and page builder apps it connects to
• Setup: the minutes each app needed before it was live
• Design: whether each widget matched my theme on the test store
• Speed: what one more app adds, because a single app won't slow pages much but many stores run 10 to 15 of them
• Pricing: what sets the price, the plan limits and which plan includes video, Q&A and Google Shopping
• Reviews: what recent and lowest-rated App Store reviews report, support included
• Moving: what comes across from CWILL, such as reviews, photos, Q&A and AliExpress links

Vitals is first because its reviews come with 40+ other apps, and the other 6 are in no particular order.

I didn't score speed, because results depend on your theme and the other apps you run. Your own store is the better test, and all 7 apps have a free plan or trial.

What did I find when I compared them with CWILL?

These alternatives fall into 3 groups: reviews apps (Fera, Judge.me), reviews apps with loyalty or other programmes (Ryviu, Okendo, Yotpo, Rivyo) and an all-in-one app (Vitals). Some only offer reviews and others include more apps, and I liked the ones with more, because each one replaced another bill.

I found 5 main differences from CWILL.Each app includes a different set of them, so decide which ones you need before you compare prices:

• Request channels: CWILL sends by email, WhatsApp, push and QR code. Rivyo lists SMS, push and QR codes, Okendo lists SMS and Judge.me sends WhatsApp and SMS through Shopify Flow on Awesome. Fera's SMS is in beta for the US and Canada, at $5 per review left.
• Checkout and customer accounts: CWILL shows reviews in Shopify Plus checkout and collects them from customer accounts on Pro. Rivyo offers checkout reviews for Plus stores on Enterprise, and Judge.me has free customer account widgets.
• Q&A: CWILL keeps it for Pro at $29.99/month. Ryviu starts it at $6.99/month, Rivyo at $9/month, Fera at $9/month and Judge.me at $15/month. Okendo keeps it for Growth, and I didn't find it on Vitals or Yotpo.
• Translation: CWILL translates into 1 language on Essential and many on Pro, with an admin in 20 languages. Vitals translates into your storefront language, Judge.me translates on Awesome and Ryviu translates widget text.
• Marketplace imports: CWILL imports from AliExpress and Amazon and keeps AliExpress reviews updated. Ryviu adds Etsy, Walmart, Shopee and DHgate, and Fera adds Etsy, Google and Facebook.

How the apps work also differs in these ways:

• Reports: CWILL analyses review performance with AI. Judge.me compares each stage of review collection, and Okendo adds advanced reporting on Power.
• AI features: CWILL summarises reviews on product pages and the home page. Vitals writes an AI summary of reviews, and with Vitals MCP you can do everything in Vitals with Claude or ChatGPT. Judge.me drafts FAQs from reviews, Fera moderates with AI and Rivyo runs AI Review Autopilot on Enterprise. I didn't find AI in Ryviu.
• Setup: almost every app took me 5 to 10 minutes, so setup time won't separate them.
• Design: nearly every app was highly responsive, user friendly and customisable when I added it to my test store. Fera places widgets by CSS selector, and Okendo keeps its advanced CSS editor for Power.
• Speed: one reviews app won't hurt page speed by itself. But many stores also run apps for bundles, upsells and pop-ups, and each one adds weight, so the gain comes from running fewer apps.

What are the best CWILL alternatives?

Vitals is my top pick for merchants leaving CWILL, because $29.99/month buys reviews plus 40+ other apps, the same price as CWILL's Pro plan. Fera suits stores that want 2 months to test, and Ryviu suits dropshipping stores on a small budget. The other 4 suit a free plan, loyalty, Google Seller Rating and Plus checkout.

1. Vitals: Best for getting 40+ apps for the price of CWILL Pro

Vitals is an all-in-one Shopify app, and its Product Reviews app is one of 40+ apps in one subscription. It makes more sense when you already pay for separate apps for upsells, bundles or pop-ups beside CWILL.

Why I like this app:

The price comparison settled it for me, because $29.99/month is what CWILL Pro costs for product reviews alone. With Vitals, the same money also pays for 40+ other apps, such as bundles, upsells and pop-ups, so you can cancel the separate apps you pay for now. Its reviews held up too, with video reviews and the best 5-star reviews near the buy button. Vitals MCP connected to Claude or ChatGPT, and I could do everything in Vitals from there.

Compared with CWILL:

Vitals runs reviews from the same single script as its other apps, so you add no extra script when page weight is your reason for leaving. You'd give up CWILL's WhatsApp and push requests, along with reviews in Plus checkout.

Features:

• Review request emails sent after purchase, fulfilment or delivery
• Up to 2 reminder emails for buyers who haven't reviewed yet
• A review form on your store or behind a shareable link
• Photo and video reviews
• A discount code by email once a customer reviews
• Imports from CSV, XLS, XLSX or ODS files, up to 10,000 reviews each
• Marketplace imports from AliExpress and Amazon, with rating and content filters
• A product page widget in grid, list or slider
• Star ratings below the product title and on collection cards
• A home page carousel and a Happy Customers page
• An AI summary of reviews, with keywords
• Top 5-star reviews beside the buy button
• Moderation with banned words
• Product groups that pool reviews across similar items
• Reviews translated automatically into your storefront language
• A Google Shopping feed once you reach 50 eligible reviews
• 40+ other apps on the same plan

Pricing: Vitals has one plan, with all 40+ apps included:

• All in one plan: $29.99/month
• Trial: 7 days

Reviews: Vitals has 4.9 stars from 2,974 reviews on the Shopify App Store. An Italian merchant praises its many simple apps and support. One reviewer couldn't reach the team after several tries, and Vitals replied that its team is on chat and email every day.

Best for: A store that pays for CWILL Pro and 2 or 3 other apps, and wants one bill for all of them.

I wouldn't choose it if: Shoppers ask product questions before they buy. Ryviu includes Q&A from $6.99/month.

See Vitals on the Shopify App Store

2. Fera: Best for a long trial and the widest import list

Fera is a reviews app for product and store reviews, Q&A and imports from other platforms. I'd choose it when you want reviews from Etsy, Google or Facebook on your Shopify store.

Why I like this app:

I found the longest trial here, at 60 days on every plan, which gives you time to see whether requests arrive. Its import list goes further than CWILL's, with Etsy, Google Business, Facebook and Judge.me by token. Ferify, its AI moderator, approves or declines reviews after a delay you set, and Q&A starts on the $9/month plan.

Compared with CWILL:

Fera brings in store reviews from Google and Facebook, so you can show reviews from outside Shopify on the same widget. You'd give up CWILL's flat pricing, because Fera counts both orders and review requests. Fera doesn't have the Built for Shopify badge, and the trial needs a card.

Features:

• Automatic requests, with a delivery trigger
• Follow-ups, one-time requests and direct review links
• A popup asking returning visitors to leave a review
• Store reviews and a review page hosted by Fera
• Imports from Judge.me, Loox, Stamped, Yotpo, Etsy, Google, Facebook, Amazon and AliExpress
• Review widgets, ratings, a carousel, a media gallery and a floating badge
• A Q&A widget where shoppers ask about products or the store
• Rewards for reviews in discounts, cashback or loyalty points
• AI replies, and AI moderation through Ferify
• Ratings in Google Search and Google Shopping
• Multi-store sync on Medium
• Beta SMS requests in the US and Canada, charged at $5 per review
• Klaviyo, Omnisend, Gorgias, Smile.io and Zapier

Pricing: Fera charges by monthly orders and review requests:

• Startup: $9/month for 200 orders and 100 requests
• Small: $29/month for 2,000 orders and 1,000 requests
• Medium: $99/month for 20,000 orders and 10,000 requests
• Semi-Large: $199/month for 50,000 orders and 25,000 requests
• Trial: 60 days

Fera's site lists larger plans up to $999/month for 1 million orders.

Reviews: Fera has 4.8 stars from 2,021 reviews on the Shopify App Store. One merchant says support fixed their widgets quickly after a theme change in October 2026. Others say widgets disappeared from the store when they hit a request limit, until they upgraded.

Best for: A store that sells on Etsy or has Google reviews, and wants all of them on its Shopify pages.

I wouldn't choose it if: You want widgets that stay up whatever your usage. Judge.me's free plan has no request or order limit.

See Fera on the Shopify App Store

3. Ryviu: Best for dropshipping stores on a small budget

Ryviu is a reviews and Q&A app with marketplace imports and an optional loyalty programme. Choose it when most of your reviews come from AliExpress, Amazon or other marketplaces.

Why I like this app:

When I checked the import list, I found AliExpress, Amazon, Etsy, Walmart, Shopee and DHgate, more marketplaces than any other app here. Q&A comes from the first paid plan at $6.99/month, the lowest price for it in this lineup. I also liked that points and VIP tiers sit in the same app, as a $15/month add-on or included on Unlimited, because I'd skip a separate loyalty app.

Compared with CWILL:

Ryviu imports from 4 more marketplaces than CWILL and costs less on every paid plan. You'd give up CWILL's 24/7 support, because Ryviu confirms its team doesn't work weekends. I didn't find any AI features, and Google Shopping needs Unlimited.

Features:

• Request emails that send automatically after purchase, fulfilment or delivery
• Photo reviews, plus video reviews on Unlimited
• Imports from AliExpress, Amazon, Shopee, Etsy, Walmart and DHgate, with limits by plan
• CSV imports
• A Q&A widget with CSV import and export
• Star ratings across product and collection pages
• Masonry and carousel layouts, a badge, a popup and a featured reviews page
• Rich snippets for Google on all plans
• An XML feed for Google Shopping on Unlimited
• Points, VIP tiers and rewards in the loyalty add-on
• Shopify Flow, PageFly, GemPages and EComposer

I found no AI features in Ryviu.

Pricing: Ryviu charges by how many products and reviews you show:

• Free: 50 products, 20 reviews each
• Basic: $6.99/month for 400 products and 200 reviews each
• Advance: $9.99/month for 1,000 products and 500 reviews each
• Unlimited: $19.99/month with no product or review limit
• Trial: 7 days

Loyalty costs $15/month more on Basic and Advance, and Unlimited includes it.

Reviews: Ryviu has 4.8 stars from 513 reviews on the Shopify App Store. In September 2026, one merchant says support added stars to collection pages for their theme. Another reviewer found that hundreds of request emails sat as scheduled and never sent.

Best for: A dropshipping store with a large catalogue of imported marketplace reviews and a tight budget.

I wouldn't choose it if: You rely on Klaviyo for review flows, because I didn't find a Klaviyo integration. Okendo connects to Klaviyo and Postscript.

See Ryviu on the Shopify App Store

4. Judge.me: Best for a free plan with no display cap

Judge.me is a reviews app whose free plan includes unlimited product reviews, store reviews, photos and videos. It makes more sense when CWILL's free plan, which shows 6 reviews per product, is holding you back.

Why I like this app:

The request dashboard is what I'd point to first, because it shows whether each request went out by channel, even on the free plan. When missing emails are why you're leaving CWILL, that's the check I'd want. Awesome adds reminders, coupons, Q&A and AI replies at $15/month, and the site says that's the most you'll ever pay. Human chat runs 24/7 on every plan.

Compared with CWILL:

Judge.me shows every review on its free plan and costs $15/month for features CWILL keeps on its $29.99/month Pro plan, such as Q&A and Google Shopping. You'd give up checkout reviews for Plus stores, which Judge.me only offers through partner apps. Recent reviewers say settings are hard to find and some simple edits need a ticket.

Features:

• Unlimited product, store, photo and video reviews on the free plan
• Requests by email, link and QR code, including for past orders
• A dashboard that shows each request's send status by channel
• Customer account widgets for collecting reviews
• Imports from spreadsheets, other review apps, AliExpress, Amazon, Etsy and Google Business Profile
• Carousels, a reviews grid, star badges and the main review widget
• Reminder emails, coupons for reviews and SMS on Awesome
• WhatsApp and SMS requests through Shopify Flow on Awesome
• Q&A, plus product FAQs written from reviews, on Awesome
• AI summaries, AI replies and automatic publishing by AI on Awesome
• Syncs to Google Shopping, TikTok Shop and Meta on Awesome
• Klaviyo, Omnisend, Gorgias and LoyaltyLion on Awesome

Pricing: Judge.me charges a flat fee:

• Free: unlimited reviews and requests at any order count
• Awesome: $15/month
• Trial: 15 days

Reviews: Judge.me has 5.0 stars from 48,747 reviews on the Shopify App Store. A merchant on the free plan had a star rating fixed within 15 minutes in October 2026. Others say they have to get past AI chat before they reach a person.

Best for: A small or new store that wants every review visible without paying.

I wouldn't choose it if: Your Google Shopping stars rely on reviews you'd import from CWILL. Judge.me needs 50 eligible reviews and excludes most imports, so keep CWILL's feed until you've collected new ones.

See Judge.me on the Shopify App Store

5. Okendo: Best for adding loyalty, quizzes and surveys

Okendo runs reviews, loyalty, referrals, quizzes and surveys as 5 connected apps in one customer marketing platform. I'd choose it when you pay for CWILL's loyalty app or another programme next to your reviews.

Why I like this app:

In my test, the reviews, loyalty, quizzes and surveys all came from one account, and I liked that more than the reviews-only apps. Recent reviewers name the people who set them up and helped with strategy. Growth adds AI summaries, keywords, Q&A and TikTok Shop. It also connects to Shopify POS, Klaviyo and Postscript.

Compared with CWILL:

Okendo puts loyalty, referrals and quizzes in the same account as reviews, where CWILL sells loyalty as a separate app. You'd give up CWILL's flat price, because Okendo moves up by order bands. Q&A and AI wait for Growth at $119/month, a big step from $19/month.

Features:

• Automatic request emails with a smart review form
• A review rewards engine
• Review displays, Google SEO snippets and review grouping on the free plan
• SMS requests
• AI review summaries and keywords on Growth
• A Q&A widget and TikTok Shop on Growth
• Review campaigns plus a CSS editor for advanced styling on Power
• Advanced reporting and managed onboarding on Power
• Loyalty with points, VIP tiers, store credit and referrals
• Quizzes, surveys and polls
• Klaviyo, Gorgias, Postscript, Meta and Shopify POS

Pricing: Okendo charges by monthly orders:

• Free: up to 50 orders a month
• Essential: $19/month, up to 200 orders
• Growth: $119/month, up to 1,500 orders
• Power: $299/month, up to 3,500 orders
• Trial: 14 days

Loyalty, quizzes and surveys come from the same account.

Reviews: Okendo has 4.8 stars from 1,447 reviews on the Shopify App Store. A chocolate brand says it collected more reviews, loyalty sign-ups and referrals after setting it up. Another merchant says no request emails arrived and stars never appeared on their store.

Best for: A brand that wants reviews, loyalty and quizzes from one supplier and has the order volume to justify Growth.

I wouldn't choose it if: You're on a small budget and need Q&A now. Rivyo includes it from $9/month.

See Okendo on the Shopify App Store

6. Yotpo: Best for Google Seller Rating on a larger store

Yotpo is a reviews app with product and site reviews, Google tools and syncs to TikTok and Walmart. Choose it when the stars next to your Google Ads matter to your sales.

Why I like this app:

Google Seller Rating is the reason I'd look at Yotpo, because I found it on Pro and didn't find it on CWILL. Shopping Ads and rich snippets start on Starter at $15/month. The free plan already checks reviews for sentiment and profanity before they appear. It also links to Yotpo Loyalty when you want points later.

Compared with CWILL:

Yotpo adds Google Seller Rating and syncs reviews to Walmart, neither of which I found on CWILL. You'd give up CWILL's 24/7 human support, because Yotpo leads with AI chat and adds email support on Pro. The price changes with order volume, and the listing doesn't show the steps.

Features:

• Automatic requests from an email template library
• Product and site reviews
• Sentiment and profanity checks
• Photos, video and a reviews carousel on Starter
• Google rich snippets and Shopping Ads on Starter
• Custom questions and Google Seller Rating on Pro
• Smart sorting and an AI summary of reviews on Pro
• Smart Filters for shoppers
• Syncs to TikTok, Walmart and others
• Klaviyo, PageFly, Facebook and Instagram
• A connection to Yotpo Loyalty

Pricing: Yotpo charges by monthly orders:

• Free: up to 50 orders a month
• Starter: from $15/month
• Pro: from $119/month
• Trial: none listed

The listing says Yotpo may bill some charges outside your Shopify invoice.

Reviews: Yotpo has 4.8 stars from 4,628 reviews on the Shopify App Store. A coffee roaster says an agent helped move its reviews to a new site in November 2026. Another merchant says its reviews fell from several hundred to 7 in a month, with thousands of requests sent.

Best for: An established store that runs Google Ads and wants a seller rating beside them.

I wouldn't choose it if: Product Q&A matters to you, because I didn't find it on Yotpo's listing. Judge.me includes Q&A on Awesome at $15/month.

See Yotpo on the Shopify App Store

7. Rivyo: Best for Shopify Plus checkout reviews at a low price

Rivyo is a reviews app with Q&A and store reviews, plus loyalty and referral add-ons. It suits a Shopify Plus store that wants CWILL's checkout reviews for less.

Why I like this app:

Enterprise is the plan I'd look at, because it adds checkout reviews for Plus stores, unlimited video and AI Review Autopilot at $19/month. It doesn't count orders on that plan. Rivyo also lists SMS, push and QR code requests, close to CWILL's set of channels. A merchant on their third Rivyo store says support matched the widget to their theme one-on-one.

Compared with CWILL:

Rivyo includes checkout reviews, video and AI on a $19/month plan, while CWILL keeps video for its $29.99/month Pro plan. You'd give up WhatsApp requests and TikTok Shop review sync. Below Enterprise, each plan caps how many orders get a request.

Features:

• Unlimited reviews and CSV imports on all plans
• Imports from Judge.me, Yotpo, Loox, Okendo, Amazon, AliExpress and Etsy
• Requests by email, SMS, push and QR code
• Unlimited photo reviews, Q&A and store reviews from Starter
• A smart review form and reminder emails from Starter
• Review rewards, product grouping and Google Shopping from Business
• Unlimited video and AI Review Autopilot on Enterprise
• Checkout reviews for Shopify Plus stores on Enterprise
• API and headless support on Enterprise
• Klaviyo, PageFly, GemPages, Recharge and Appstle

Pricing: Rivyo charges by monthly orders:

• Free: requests for 100 orders a month
• Starter: $9/month, 500 orders
• Business: $14/month, 1,000 orders
• Enterprise: $19/month, unlimited orders
• Trial: 7 days

Any plan can add Customer Loyalty for $29/month and Referral Rewards for $19/month.

Reviews: Rivyo has 4.9 stars from 939 reviews on the Shopify App Store. A Japanese merchant says support was patient with screenshots, even without Japanese support. Another reviewer in June 2026 got stuck on a verifying message with no reviews showing, and Rivyo says that relates to an older version.

Best for: A Shopify Plus store that wants reviews in checkout and video without a high bill.

I wouldn't choose it if: You need support in your own language. CWILL offers multilingual support and an admin in 20 languages, so staying may suit you better.

See Rivyo on the Shopify App Store

How do you choose between CWILL and these alternatives?

Begin with the problem that's pushing you off CWILL, then check that the new app solves it on a plan you'll pay for. These 5 checks narrow the field.

Ask first whether the new app fixes the fault you're leaving over. When requests went missing on CWILL, send yourself a test order during the trial and confirm the request arrives. Judge.me's request dashboard shows the send status, while Okendo, Ryviu and Yotpo have reports of requests that didn't go out.

Next, list the CWILL features you use. WhatsApp requests, TikTok Shop sync and customer account reviews are the ones I found hardest to replace. Rivyo matches the checkout widget for Plus stores, and Judge.me sends WhatsApp through Shopify Flow on Awesome.

Then test the design on your theme. On my test store, almost all of them were highly responsive, user friendly and customisable. With Vitals, I could ask Claude for a change and it built it for my store. Open each widget on your phone too, because mobile display bugs came up in CWILL's reviews.

Check how the app fits with the rest of your store. CWILL sends events to Klaviyo, so check flows built on them before you switch. Okendo, Judge.me's Awesome plan, Fera and Rivyo work with Klaviyo, while I didn't find it on Ryviu.

Finally, look at support. Recent reviewers name agents who helped on Okendo, Rivyo and Yotpo, and the complaints I read on Yotpo and Judge.me concern AI chat before a person. In my own setup, a few customer success teams fixed problems within minutes, while others took hours to reply. Send each app a question during its trial and time the reply.

Choose Vitals if you'd use its other apps and want one fixed plan that doesn't increase with order volume. Choose Judge.me if you only need reviews and want to see every request's status. Choose Rivyo if you're on Shopify Plus. Stay on CWILL if your requests send reliably and you rely on WhatsApp or TikTok Shop.

Will a CWILL alternative cost you less?

Only a few will, because CWILL already charges a flat price with no order bands. Judge.me, Ryviu, Rivyo and Fera's first plan cost less than CWILL Pro. Okendo and Yotpo cost more once you need AI summaries, and Fera does above 2,000 orders.

CWILL Essential costs $11.99/month and Pro $29.99/month, with unlimited requests on both. Most alternatives count something else instead. Fera counts orders and requests, Ryviu counts products and reviews, and Okendo, Yotpo and Rivyo count orders.

Say your store gets 1,500 orders a month and wants video, Q&A and Google Shopping, which CWILL Pro includes at $29.99/month.These alternatives cost:

• Judge.me: $15/month on Awesome
• Rivyo: $19/month on Enterprise
• Ryviu: $19.99/month on Unlimited
• Fera: $29/month on Small, as long as you stay under 1,000 requests
• Okendo: $119/month on Growth

Yotpo moves with order volume and doesn't list Q&A. Vitals has one plan at $29.99/month, without Q&A.

Over 2 years, CWILL Pro costs about $720 on monthly billing, and annual billing saves up to 20%, which brings it to about $576. Ryviu's Basic plan, the cheapest paid plan here, costs about $168 over the same period, and Judge.me's free plan costs nothing.

Before you compare prices, check which plan includes video and Q&A on each app, because those 2 features move the price the most.

What can you do when CWILL's review requests don't send?

Check the trigger first, because CWILL told one merchant that a delay came from its trigger settings. CWILL sends requests 1 to 90 days after purchase, fulfilment or delivery, with separate timing for international orders.

Look at the custom email domain next. One reviewer says their emails stopped after a DNS change, so test with CWILL's default sender before you blame the app. Then place a test order and wait for the request to arrive.

If requests still don't send, moving is reasonable, but check the new app the same way. Judge.me lists each request's send status on its free plan. Reviewers report requests that stopped on Okendo, Ryviu and Yotpo too, so test any app with a real order before you uninstall CWILL.

Which alternatives keep WhatsApp, TikTok Shop and checkout reviews?

None of them matches all 3, so you'll trade at least one. CWILL sends WhatsApp requests through Dondy, syncs reviews to TikTok Shop in the US and shows reviews in Shopify Plus checkout.

Judge.me comes closest on channels, with WhatsApp through Shopify Flow and TikTok Shop sync on Awesome. Okendo syncs to TikTok Shop on Growth, and Yotpo syncs reviews to TikTok. Rivyo is the only app here that offers checkout reviews for Plus stores, on Enterprise.

Check which of these channels brought you reviews last quarter, and keep only the ones that did.

When does it make sense to stay on CWILL?

I'd stay on CWILL if your requests send reliably and you use its WhatsApp, TikTok Shop or checkout features. Few apps here include as much on one $29.99/month plan.

Pro includes video reviews, Q&A, Google Shopping, product grouping and translation into many languages, with unlimited requests and no order bands. CWILL also collects reviews from customer accounts and shows them in Shopify Plus checkout. Imported AliExpress reviews update themselves, which helps dropshipping stores keep listings current.

Support runs 24/7 in several languages, and the admin comes in 20 languages. The free plan shows 6 reviews per product, and Essential costs $11.99/month. See CWILL (Trustoo) on the Shopify App Store.

Before you leave, check which of these features you used last month, and confirm the new app includes them on the plan you'd choose.

How do you move from CWILL to another app?

Your reviews come across as a CSV, but your AliExpress update links, channel syncs and request settings don't. CWILL exports product and store reviews separately from its review dashboard.

I'd export these from CWILL before you change anything:

• Product reviews, including photos, videos and your replies
• Store reviews
• Q&A
• Product groups and review attributes
• Discount rules for photo reviews
• Your Klaviyo flows built on CWILL events

None of these apps names CWILL as an import source. But Vitals, Fera, Judge.me, Ryviu and Rivyo import CSV or spreadsheet files, and Okendo and Yotpo list review migration. Check that CWILL's columns match the new app's template before you upload the whole file. Vitals imports up to 10,000 reviews per file, and Rivyo includes unlimited CSV imports on every plan.

These steps work for every app on the list:

1. Export your product and store reviews from CWILL.
2. Install the new app on a free plan or trial, and build it on a duplicate of your live theme.
3. Import your reviews, then compare a handful of photos, dates and ratings against CWILL.
4. Set up the same request email you have on CWILL, so you're comparing like with like, then place a test order.
5. Upgrade only if the request arrives and the widget looks right on your phone, then publish the theme.
6. Turn off CWILL's app embed and remove its widget blocks before your next billing date.

Installing took me 5 to 10 minutes on almost every app, so the import check is the slow part. Ryviu reviewers mention CSV errors from apostrophes and a cap of 100 reviews per product, while Judge.me reviewers often describe a quick migration.

Keep your CWILL export for at least 3 months, and watch new reviews arrive in the new app for a full month before you depend on it.

What changes in unusual situations?

Very high volumes, several markets, plan-only features and dropshipping catalogues can change the answer.

At high or seasonal order volumes, CWILL Pro's price stays flat, and so do Judge.me and Rivyo's Enterprise plan. Vitals also has one fixed plan that doesn't increase with order volume. Fera moves you up when either orders or requests pass a limit, and its reviewers say widgets disappeared at the limit. Okendo tops out at 3,500 orders on Power at $299/month, and Yotpo raises its price as orders grow.

Selling in several markets favours CWILL, with translation into many languages on Pro. Vitals auto-translates reviews into your storefront language, and Judge.me translates them on Awesome. When you run several stores, Fera syncs reviews between them on Medium at $99/month, and Judge.me syndicates across stores on Awesome.

Plan gates matter here too. Ryviu keeps video and Google Shopping for Unlimited, Okendo keeps Q&A and AI for Growth and Yotpo keeps Google Seller Rating for Pro. Rivyo keeps checkout reviews, headless access and video for Enterprise.

A dropshipping catalogue needs care, because CWILL's AliExpress reviews stop updating once you leave. Ryviu, Fera, Rivyo and Vitals all import from AliExpress, so re-import from the source instead of moving CWILL's copies. Ryviu caps imports per product on its lower plans, so check the limit against your largest listings.

Which CWILL alternative would I start with?

I'd start with Vitals, because the $29.99/month you'd pay for CWILL Pro buys 40+ apps there instead of one. Choose Judge.me when reviews are all you need and you want to see every request's status, and Rivyo when you sell on Shopify Plus. Stay on CWILL if your requests send and you rely on WhatsApp or TikTok Shop. Install your 2 favourites, recreate the same request email and widget on a copy of your theme, then compare what shoppers see and how much you had to change.

My best Shopify product review apps guide compares the wider category, and I've also reviewed Judge.me alternatives and Loox alternatives.

What do merchants often ask about CWILL alternatives?

Is Trustoo the same app as CWILL?

Yes, it's the same app under a new name. Trustoo became TrustWILL in January 2026 when Channelwill rebranded as CWILL, and the listing now reads CWILL(Trustoo) Product Reviews. CWILL says the product didn't change.

Is there a free alternative to CWILL?

Yes, and Judge.me's is the most generous free plan here, because it has no cap on reviews, requests or orders. Ryviu's free plan shows 20 reviews on each of 50 products, Rivyo's sends requests for 100 orders a month and Okendo's and Yotpo's stop at 50 orders a month. These limits reset monthly, apart from Ryviu's, which is a fixed display cap.

How much does CWILL cost in 2026?

CWILL has a free plan that shows 6 reviews per product. Essential costs $11.99/month and Pro $29.99/month, both with a 7-day trial and unlimited requests. Enterprise is custom, and annual billing saves up to 20%.

Is CWILL (Trustoo) a good app?

Yes, it holds 4.9 stars from 1,587 reviews, with a broad Pro plan and 24/7 support in many languages. An alternative makes more sense when your request emails stop sending or widgets misbehave on your theme, because those are the faults recent reviewers report most.

Can you move your reviews from CWILL to another app?

Yes, CWILL exports product and store reviews as a CSV, and Vitals, Fera, Judge.me, Ryviu and Rivyo import CSV files. None of them names CWILL as a source, so match the columns first. Your AliExpress update links, TikTok Shop sync and Klaviyo flows stay behind.

Do CWILL alternatives slow down a store?

One reviews app won't slow a store much, but the total of all your apps can, because many stores run 10 to 15 of them. One merchant blamed CWILL's 780KB script for a slower store. Vitals surprised me here, because all 40+ apps share one script, so I could turn any of them on or off without worrying about load time.